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Empowering Our Frontline: Trauma-Informed Practice Workshop

On the afternoon of 14 November 2025, the administrative team at TRANS Family Services gathered for a dedicated workshop centred on Trauma-Informed Practice. Curated and facilitated by our own social workers and counsellors, the session was designed to deepen the team’s understanding of the principles that guide our client care.

We recognize that our admin staff are often the first point of contact for those seeking support. This session highlighted their critical role in establishing safety and trust from the very first interaction. By equipping them with these insights, we ensure that the warmth and professionalism they already display are grounded in best practices for client well-being.

We are incredibly proud of our admin team for their commitment to learning and for being such compassionate ambassadors of our mission. A heartfelt thank you also goes to our clinical team for leading this impactful afternoon of shared learning.

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