Individuals & Families

Family Service Centres

Our three Family Service Centres (FSCs) help individuals and families weather life challenges. Our professional team of social workers and counsellors are conversant in different languages to meet the needs of our varied clientele in Bedok, Bedok Reservoir and Bukit Timah.

Core services provided by our FSCs include:

Intake and Referral

We provide consultations for individuals and families seeking support, offering guidance and, where necessary, referrals to other community partners.

Casework and Counselling

We work collaboratively with individuals and their families as well as other relevant partners in the community to promote and enhance their emotional, psychological, and social well-being.
Common issues handled by our staff include:

  • Financial difficulties
  • Mental health issues
  • Employment or career-related issues
  • Marital issues
  • Child management issues
  • Relationship difficulties

Groupwork

We facilitate learning, support and therapy through tailored group sessions to promote the psychological and emotional well-being of individuals and families.

Community Work & Outreach

We reach out to residents in our community to assess their needs and raise awareness of the services and resources available to them.

Family Counselling & Divorce Support

FAM@FSC (TRANS–Bedok), formerly known as the Strengthening Families Programme @ Family Service Centre, was launched on 1 December 2022. This initiative offers timely support to couples experiencing marital challenges and families showing early signs of strain. As an upstream intervention, FAM@FSC aims to strengthen relationships and address concerns early, helping to prevent the escalation of issues and promote long-term family well-being.

FAM@FSC (TRANS–Bedok) provides a safe and non-judgemental space for:

Family Counselling

We provide family counselling for those experiencing stress or conflicts in family relationships such as parenting or co-parenting challenges, marital conflicts, sibling conflicts or conflicts with extended family members.

Divorce Transition Support

We provide support for families contemplating, undergoing, or who have undergone divorce.

We offer a continuum of child-centric and family-focused programmes, including:

  • Counselling services to cope with divorce-related issues such as grief and loss, decision-making, co-parenting and adjusting to separation
  • Consultation sessions via the ‘Mandatory Co-parenting Programme’ to support parents in making informed decisions and prioritising the needs of their children (under 21 years of age) before filing for divorce
  • Workshops for parents and children equipping them with skills to cope with transitory challenges and build resilience
  • Support and therapeutic groups

The above programmes can be accessed on a voluntary basis or may also be court-mandated.

Online Counselling

In partnership with MSF, we offer online counselling to support individuals and families experiencing stress due to family-related issues, including marital issues and parent-child issues, through live chat, telephone or email. Find out more about the Family Assist Portal here.

Family Service Centres

TRANS FSC (Bedok)

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TRANS FSC (Bukit Timah)

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TRANS FSC (Bedok Reservoir)

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Over 7041 lives touched in FY23/24

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